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SHIPPING POLICY

  • Orders are typically processed within 2-3 business days

  • The standard shipping method is USPS ground mail.

  • The expedited shipping method is USPS Priority Mail.

  • The shipping cost for US First Class shipments is $5.00

  • The shipping cost for International shipments is based on the actual order and varies by country.

  • You will receive a shipment confirmation with a tracking number via email once your order has been shipped.

  • Customers are responsible for any customs duties and taxes.

  • We are not liable for any products that are damaged or lost during shipping.

RETURN/EXCHANGE POLICY

Returns 

  • Unopened products can be returned or exchanged within 30 days from the date of purchase

  • To be eligible for a return, items must be unused and in their original condition  and packaging.

  • To initiate a return, please contact Energy Tools for an RMA number and further instructions.

  • Customers are responsible for the cost of return shipping. Please note that original shipping costs are non-refundable. 
     

Refunds (if applicable) 

  • Upon receiving your returned item, we will send  you an email confirmation to acknowledge receipt.

  • If your return is approved, your refund will be processed, and the credit will be applied to the original payment method. 

 

Sales items (if applicable) 

  • Only regular priced items can be refunded, all sales items are final.

 

Exchanges (if applicable) 

We only replace items that are defective or damaged. If you need to exchange it for the same item, email lorina@energytoolsint.com and send your item to Energy Tools International, LLC, 8147 Blackwell Rd, Central Point,  OR 97502, United States. 

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